On Duty - Room Referral System

 


What is On Duty?


On Duty is AccommodationNZ's exclusive referral system used to manage room availability between AccommodationNZ members. On Duty is a real time picture of a property's availability in a town, city, district or anywhere in the country, by way of room. It is a huge advantage when assisting customers looking for accommodation during busy times in your community. It also acts a great tool to help customers plan their itinerary and future accommodation needs.



How do I get onto On Duty?


New members: The day after you become a financial member of AccommodationNZ, your online profile will be set up and Welman Technologies will send you an email containing your log in details. If you have not received your log in details or have any issues with On Duty please contact Welman Technologies by emailing support@welman.co.nz. 

To activate your live property listing on the On Duty system you must complete the information as instructed by the “These items need your attention" section which will pop up once logged in. Once this is complete your property listing will be searchable and your availability will be able to be viewed on the On Duty system. This should only take you approximately 20-30 minutes to complete.

Current members: Contact Welman Technologies at support@welman.co.nz if you do not have your log in details. Hospitality New Zealand does not have access to your 'On Duty' details.

If you previously used the Motel Association's Duty Motel system, your login details have not changed.


Where do I log in?


You can log in on our website accommodationnz.org.nz in the On Duty log in area (shown if you are not already logged in to your member dashboard):


Alternatively, you can log in directly at www.onduty.co.nz. It's a good idea to save this page to your browser so you can easily access this for frequent use.


Having trouble logging in?


You must use the allocated email address and password provided by Welman Technologies. Please check that the correct login details are being used or contact Welman Technologies for assistance.

If you forget your password, go to the login page www.onduty.co.nz, click on the ‘Forgot your Password’ link and enter your email address. This will reset your password and a new password will be sent to your email address.

If you do not receive an email within five minutes, please call Welman on 0800 669 638 or email at support@welman.co.nz.



My property is not showing up on On Duty, what do I do?


Your property listing will not appear until you have 'activated your profile'.

To activate your live property listing on the On Duty system you must complete the information as instructed by the “These items need your attention" section which will pop up once logged in. Once this is complete your property listing will be searchable and your availability will be able to be viewed on the On Duty system. This should only take you approximately 20-30 minutes to complete.


Is your property listing not showing up in the list of On Duty properties even if you have availability?


This could be caused by one of three things:

  • You may not have connected your Property Management System or Channel Manager to the On Duty system (if you are not manually updating).
  • If you are manually updating your property listing information you may not have added any room availability.
  • You may not have created the room types of your property.

To resolve this, you can:

  • Complete the 'These Items Need Your Attention' section, especially with respect to room types and ‘Connections’ for ‘Live Availability’.
  • If you are manually updating your room availability, you must click on the ‘Worksheet’ button located across the top of the page to manually set your room availability.

Your property listing shows up in the list of On Duty properties, but all the rooms appear as studios.

To resolve this, you must:
  • Click on the ‘Room Types’ button located across the top of the page.
  • For each of the properties room types, it will show above the room type name in italics as to what kind of room this is.
  • To change the room type, click the ‘Edit’ button for the room type you wish to change to. A drop down box marked ‘Accommodation Type’ will appear. Change this to the correct ‘Accommodation Type’ and click the ‘Save’ button at the bottom of the page.
  • Repeat the above for every incorrect Room / Room Type.



Who do I contact if I have any problems?


For all On Duty issues you can contact Welman Technologies Customer Support on 0800 669 638, Monday to Friday Wellington business days, 9am – 5.30pm.

Please email support@welman.co.nz to log your query in a priority queue. This is the best way to make sure your query is handled quickly by a Welman Technologies team member. Emailing or calling an individual Welman Technologies team member is subject to the availability of that person.

You can also view the Welman Technologies System Status Announcements. Please click here to view the Welman network status blog to see if there are any current announcements.



Who do I contact after hours?


Queries outside business hours will be directed to Welman Technologies after hours’ auto attendant, you will be given the option to be transferred to an on-call urgent after hours support person's mobile phone.

Be aware that after hours call out fees may apply The cost for after hours’ support is $150+GST per hour, and it is a one hour minimum charge.

If you are transferred to a mobile and the call is redirected to voicemail, you must leave a detailed message, including the nature of the problem and what assistance you would like. Missed calls with no message, or a message without adequate details may not be returned.

Welman Technologies is dedicated to ensuring 24/7 up time of their online services, but cannot guarantee a response after hours for general non-urgent support enquiries. Remember this type of 'after hours' enquiry may cost you $150+GST per hour. Welman Technologies’ after hours call out fees enables them to provide after hours’ support for those who need it, while keeping Welman Technologies standard support rates low!


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